Face to face support
We are able to provide face to face support sessions with a trained specialist support worker either face to face or over the telephone.
How do I make an appointment for face to face support?
You can contact one of our volunteer support workers during the helpline hours and they will arrange for someone to call you back. Alternatively, you can leave a message on our answerphone with a safe telephone number and convenient time for us to call you and someone will call you back. All messages left on the answerphone are responded to within 24 hours. When you contact us we will explain the types of support that are on offer, and ask you what you would prefer. If you choose to have face to face support, we will ask you for some initial basic information, such as your name, address, contact number etc. Then a specialist support worker will call you at a convenient time to gather a little more information in order to arrange the type of service you are looking for.
Where can I have my face to face support?
Face to face sessions can take place in Gloucester (at our centre) and at other locations around the county. If a session takes place outside our centre, it will be arranged at a pre-assessed venue of your choice, such as a GP Surgery.
What happens during my face to face sessions?
- Our model of support for women is very much woman-centred. You are the experts in your own lives and you will make decisions about how you would like your sessions to go, with the help and guidance of the support worker who will be supporting you.
- Your initial session will be an opportunity to get to know the support worker and to talk about any concerns or ask any questions that you may have.
- You can also decide together what you would like to talk about in your next session. You will never be pressured into talking about anything you don’t want to and the sessions will always go at your pace.
- All face to face sessions last an hour and will take place at a frequency that suits you. Some women come every week or once a fortnight. Some come less often. It’s ﬁne to decide what you want and of course, it’s ﬁne to stop whenever you choose.
- We can do advocacy work – maybe you need some support in getting help from another organisation or agency. We can also provide practical support, such as accompanying you to a place that you don’t feel altogether comfortable going to alone (for example, the GUM clinic or dentist).
- We can also provide emotional support, someone to talk to, an opportunity to talk things through, or to look at how you may be able to sleep better at night; feel less panicky when you’re out; feel more conﬁdent in yourself.
Are the sessions conﬁdential?
- During your ongoing support sessions, you may be concerned about what you are going to say and whether what you say is going to be told to anyone else.
- Anything that is talked about in your ongoing support sessions is generally conﬁdential within the organisation and will not be shared with anyone external without your permission.
- The only times when conﬁdentiality may be broken are:
If you tell us that a child or vulnerable adult is at risk of harm.
When there is a serious risk of harm to you.
When there is a court order or other legal requirements.
- If it is felt that conﬁdentiality needs to be broken, we will generally try and discuss this with you ﬁrst.
How to contact us
If you would like to set up a face to face session, please call us on 01452 526770. If there is no one available to take your call you can leave a message on the answerphone and someone will get back to you within 24 hours. Please tell us a safe phone number and convenient time to call you back.
Or you can email us at firstname.lastname@example.org and we will get back to you within 24 hours during the working week.