Our telephone helpline is for women and girls who have experienced any form of sexual violence at any time in their lives, as well as their friends, family and agencies working with them. It is open on Mondays and Thursdays from 12.00pm-2.00pm and on Tuesdays, Wednesdays and Fridays, from 6.30pm until 8.30pm. If you call outside these hours and leave a message, with a safe telephone number, someone will get back to you within 24 hours.

If you need to speak to someone when the Gloucestershire Rape and Sexual Abuse Centre helpline is shut you can call:

Rape Crisis (England and Wales) Helpline: 0808 802 9999

Opening hours: 12 – 2.30pm and 7pm – 9.30pm (every day)

When you call the helpline, your call will be answered by one of our specially trained female volunteers. We are here to listen and support you, to talk about whatever you would like. We respect that you, the caller, is in control of the call and we will never push you into talking about anything you do not want to. We will tell you your options and rights if that is what you would like to know.

We are here to listen to you and we will always believe you. We will never judge or question you.

We are here to help you explore your thoughts, feelings and what options you might have. We can give you information about those options, but we will never tell you what you should do. We will support you to decide for yourself what is right for you as an individual.

The call will be charged at your usual landline rate, if you have insufficient funds to talk, we can call you back.

We do not currently offer support to men who have suffered or are suffering sexual violence or abuse. If you are a male survivor, we can refer you to services which are better able to support you – please call us if you would like more information.

CONFIDENTIALITY

Gloucestershire Rape and Sexual Centre provides a confidential service.

We do not ask you for any personal details and you do not have to give us your real name.

We don’t trace calls and your number will not be revealed to us, so unless you give us identifying information (such as your full name or address), you will remain anonymous.

We will not share what you have said to us with anyone outside of the service.

We will only break confidentiality if:

  • you request us to
  • if you’ve given us identifying information, and you’re a vulnerable adult, and we’re concerned for your safety
  • if you are a child at risk, or you are giving us identifying information about a child at risk. We will discuss this with you first and we will remind you, before you give us identifying information, of our duty under Child Protection and Vulnerable Adult Legislation