How to make a comment or complaint

Gloucestershire Rape and Sexual Abuse Centre actively encourages and welcomes comments and feedback from service users, volunteers, trustees, individuals and organisations about the service that has been provided.

All feedback, comments and complaints will be collated and evaluated to attain, maintain and develop quality service delivery.

1. Verbal Comments, complaints and compliments

All verbal comments and compliments will be recorded electronically, with the permission of the person making the comment. These comments will be acknowledged within 15 working days of reciept.

2. Written comments, complaints and compliments

All written comments and compliments are to be marked Private and confidential.  These are to be addressed:-

For the attention of the director, Gloucestershire Rape and Sexual Abuse Centre, PO Box 16, Gloucester, GL4 0RU

These comments will be acknowledged within 15 working days of receipt.